๐Ÿ›Ÿ Help center

How can we help?

Most questions are answered below. You can also send feedback straight from inside the app.

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Getting started

Open the Scan tab and point at a barcode. That's it.

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Send feedback

Use the in-app Feedback screen โ€” we read every message.

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Your data

See how we handle it on the privacy page.

Frequently asked questions

How do I scan a product?
Open the center Scan tab and point your camera at a barcode. Tanu looks up the product and shows its price history in a second.
What does the price verdict mean?
Tanu normalizes each price to a unit price (per kg or per litre) and compares it to the community price history: good deal, average, or expensive.
Where do the prices come from?
Prices are shared by the Tanu community. When you add a price you saw in store, it helps everyone else compare โ€” and their prices help you.
Can I edit or delete something I added?
Yes. You can edit or delete any product or price you created. You can't change entries added by other users, to keep community data trustworthy.
Where does nutrition info come from?
From Open Food Facts โ€” Nutri-Score, NOVA group, additives, allergens, and diet labels, shown on the product detail screen when available.
How do I remove ads?
Upgrade to the premium plan from your account screen. Premium removes every ad in the app.
Which languages and currencies are supported?
Five languages (French, English, Spanish, German, Italian) and multiple currencies. Tanu is France-first, so French is the default.
How do I delete my account?
Send an account deletion request from the in-app Feedback screen. We'll remove your account and the personal data linked to it.

Still stuck?

Open the Feedback option inside the app and describe what's happening. We read and reply to every message.